Irish Business Systems (IBS) has maintained a strong presence in Ireland’s business technology industry since its founding in 1972. With its headquarters located in Little Island, County Cork, the business established itself as a leading supplier of digital imaging solutions and printing services, eventually rising to prominence in the managed print services (MPS) market. From standalone devices to integrated, efficiency-driven solutions, its journey mirrors the larger development of office technology.
IBS established a solid reputation for dependable service and wide coverage throughout Ireland over many years. This made them a desirable target for multinational corporations looking to increase their presence. IBS was purchased by Xerox on January 20, 2010, for about $31 million (€21 million). Xerox made this strategic acquisition to increase its managed print services capabilities throughout the island and strengthen its position in the Irish small and medium-sized business (SMB) market.
IBS kept its name and Cork headquarters while operating as a wholly-owned subsidiary under Xerox’s ownership. IBS was able to provide the entire array of Xerox’s well-known goods and services, including their extensive line of Phaser, WorkCentre, and ColorQube printers and multifunction systems, thanks to the acquisition. By this partnership, IBS’s current clientele—which at the time totaled over 11,000 customers throughout Ireland, including major cities like Dublin, Belfast, Galway, and Limerick—was able to take advantage of Xerox’s brand leadership and managed print services expertise.
The termIrish Business Systems itself frequently refers to a larger ecosystem of businesses committed to empowering Irish enterprises, even though the original Irish Business Systems entity focused primarily on managed printing and digital imaging. For instance, IBS Systems (NI) Ltd, a related company based in Northern Ireland, is an expert in Electronic Point of Sale (EPOS) systems. They serve a variety of industries, including retail, cafes, and clubs, by offering top-notch EPOS equipment and utilizing cutting-edge software like ICRTouch TouchPoint. In order to demonstrate a comprehensive approach to operational efficiency, their offerings go beyond hardware to include remote back-office management, sales tracking, stock control, and customer loyalty programs.
The continued success of businesses operating under the “Irish Business Systems” umbrella, whether referring to the original entity acquired by Xerox or the specialized EPOS (Electronic Point of Sale) providers with similar names, fundamentally rests upon an unwavering commitment to customer satisfaction. In an increasingly technology-dependent business landscape, the reliability and effectiveness of these systems are paramount, and client testimonials consistently highlight the critical role played by the support teams.
Customers frequently commend their technical expertise, noting the depth of knowledge and problem-solving capabilities that ensure minimal downtime and optimal system performance. Equally valued is their swift responsiveness; in a fast-paced business environment, quick resolutions to issues are not just beneficial but often essential for maintaining operations. Beyond mere problem-solving, a recurring theme in client feedback is the willingness of these companies to “go the extra mile.” This signifies a proactive and dedicated approach to client relationships, where support extends beyond basic service to genuine partnership, anticipating needs and offering solutions that truly add value. This unwavering dedication to continuous support is not just a differentiating factor but a crucial element for survival and growth in a world where technology underpins almost every business process.
Essentially, the term “Irish Business Systems” transcends the definition of a single organization; it embodies a rich and enduring legacy of providing vital technology and services that form the bedrock of business operations and expansion across the Republic of Ireland and Northern Ireland. These systems are far from mere conveniences; they are indispensable tools that drive efficiency and competitiveness. From optimizing complex print workflows – ensuring seamless document management and cost control – to streamlining retail operations through advanced EPOS solutions that manage sales, inventory, and customer interactions, these integrated systems are fundamental to a healthy and evolving Irish economy. They are key facilitators in fostering an environment where businesses can thrive, innovate, and contribute to the nation’s overall economic strength.
Leave a comment